1+ months

Cloud Infrastructure Performance Manager

Humana
Metairie, LA 70001
Description The Cloud Infrastructure Performance Manager is responsible for managing and tracking all performance metrics associated with the cloud infrastructure portfolio of products. Identify metrics, implement process to collect data points trend, and provide recommendations on opportunities for improvement.. Responsibilities + Develop and maintain a portfolio cloud infrastructure performance metrics tactical plan and revise quarterly + Implement and track multi-facetted performance measures and refine to drive business outcomes + Establish baselines measure and targets for performance. + Collect and gather the data manually or leveraging system automation capabilities. Drive towards automation. + Identify areas of improvement and coordinate with cloud infrastructure teams to drive change + Research and Identify industry trends and provide recommendations + Familiar with Balanced Scorecard, OKRs measures and outcomes + Demonstrates knowledge of ITSM/operational, financial, Agile, and/or quality standards + Educate and partner with stakeholders to continuously improve cloud infrastructure outcomes + Develop/maintain weekly activity plan and build monthly performance dashboard + Partner with broader Humana metrics/analytics teams on best practice development/adoption Required Qualifications + Bachelor's degree in Business, Information Technology or a related field + 4+ years of demonstrated experience in operational, project or enterprise performance management/monitoring + Demonstrated experience in technical product selection, technical design and practical implementation of IT solutions + Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications + Master's Degree in Business Administration + Six Sigma and/or Project Management Institute certification + Experience in the health solutions industry Additional Information #cloud Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy <>

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Posted: 2020-09-25 Expires: 2020-11-26

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Cloud Infrastructure Performance Manager

Humana
Metairie, LA 70001

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