25 days old

Customer Service Representative

RPM Global
Work Remotely
  • Job Type
    Employee, Intern
  • Job Status
    Full Time, Part Time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Categories

Industry

  • Mining
Posted: 2021-11-07 Expires: 2021-12-07

RPM Global

With origins dating back to 1968, we have proudly delivered premier consulting and advisory services to the global mining industry for more than 50 years. Harnessing that proud history, RPMGlobal’s strategic focus on delivering mining productivity through technology enablement and innovative service offerings is ready to guide customers through the current and emerging challenges being faced by the industry worldwide, including helping them meet the shift in social norms and consumer and investor expectations to zero-carbon.

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Customer Service Representative

RPM Global

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